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Privacy Policy

PIPEDA Compliant • Canadian Privacy Standards • Your Casino Data Protected

LuckyLoonie CA is committed to protecting the privacy and personal information of all Canadian users in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation.

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Information We Collect How We Use Info Your Privacy Rights Data Security PIPEDA Compliance Contact Privacy Team

Casino Privacy Policy Last Updated

Effective Date: January 15, 2025 • Version: 3.1 • Jurisdiction: Canada • PIPEDA Certified

Table of Contents

Our Casino Privacy Commitment

Welcome to LuckyLoonie CA, Canada's Premier Loonie Social Casino! Your privacy is not just important to us—it's fundamental to everything we do! As a proudly Canadian casino company, we are committed to protecting your personal information in accordance with the highest Canadian privacy standards.

Our Casino Privacy Promise

LuckyLoonie CA promises to: Respect your privacy rights under Canadian law, protect your personal information with casino-grade security standards, be transparent about our data practices, give you control over your casino information, and never sell your personal data to third parties.

This Privacy Policy explains how LuckyLoonie CA ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our Canadian loonie social casino platform. We comply with all applicable Canadian privacy laws, including:

  • PIPEDA: Personal Information Protection and Electronic Documents Act (Federal)
  • Provincial Acts: Alberta PIPA, British Columbia PIPA, Quebec Privacy Laws
  • Sector-Specific: Loonie casino gaming and entertainment industry regulations
  • Emerging Laws: Bill C-11 and other evolving Canadian privacy legislation

Proudly Casino Canadian Standards

LuckyLoonie CA operates exclusively for Canadian residents and maintains all personal data within Canadian borders whenever possible. When international casino gaming partners are involved, we ensure they meet Canadian privacy standards and provide equivalent protection for your information.

Information We Collect

LuckyLoonie CA collects only the personal information necessary to provide you with an exceptional Canadian casino gaming experience while ensuring your safety and security.

Information You Provide Directly

Information Type Examples Purpose Legal Basis
Account Information Name, email, username, password, date of birth Account creation, age verification (18+), Casino personalization Contract performance, Legal obligation
Canadian Location Province/territory, city, postal code Legal compliance, Casino content, Canadian events Legal obligation, Legitimate interest
Communication Data Support messages, feedback, Casino survey responses Customer service, Casino platform improvement Legitimate interest, Consent
Casino Gaming Preferences Favorite games, language (EN/FR), Casino settings Personalized Canadian casino gaming experience Legitimate interest, Consent
Identity Verification Government ID (for age verification only) Age verification (18+), responsible casino gaming Legal obligation

Information We Collect Automatically

When you use LuckyLoonie CA, we automatically collect certain technical information to ensure optimal casino gaming performance across Canada's diverse geography and internet infrastructure:

  • Device Information: Device type, operating system, browser version, screen resolution
  • Casino Usage Data: Games played, time spent, features used, Canadian casino content preferences
  • Technical Data: IP address (for Canadian location verification), connection speed, Casino performance metrics
  • Canadian Casino Analytics: How our casino games perform in different provinces, popular Canadian-themed content
  • Security Information: Login attempts, security events, Casino fraud prevention data

Information We Do NOT Collect

LuckyLoonie CA will never collect: Financial information (we're a social casino with no real money), sensitive health data, precise GPS location beyond province/city, religious or political affiliations, detailed browsing history outside our casino platform, or any information not necessary for our social casino services.

How We Use Your Information

LuckyLoonie CA uses your personal information only for legitimate purposes that enhance your Canadian casino gaming experience while ensuring legal compliance and platform security.

Primary Uses of Your Information

Core Casino Gaming Services

  • Provide access to our Canadian-themed loonie social casino games
  • Maintain your casino gaming account and preferences
  • Offer personalized casino game recommendations based on Canadian interests
  • Enable social features like casino tournaments and leaderboards
  • Provide customer support in English and French

Legal and Regulatory Compliance

  • Verify you are 18+ and eligible to use our casino platform in Canada
  • Comply with PIPEDA and provincial privacy legislation
  • Meet responsible casino gaming requirements and social casino regulations
  • Respond to legal requests from Canadian authorities when required
  • Maintain records as required by Canadian casino gaming oversight bodies

Security and Safety

  • Protect your casino account from unauthorized access
  • Detect and prevent fraud, cheating, or casino platform abuse
  • Monitor for responsible casino gaming concerns
  • Ensure fair play in casino tournaments and competitions
  • Protect the integrity of our Canadian casino gaming community

Casino Platform Improvement

  • Analyze how Canadian users interact with our casino games
  • Identify popular Canadian casino-themed content and features
  • Optimize casino performance for Canadian internet infrastructure
  • Develop new casino games and features for Canadian players
  • Improve accessibility and multilingual support (English/French)

What We DON'T Do With Your Information

LuckyLoonie CA will NEVER: Sell your personal information to anyone, use your data for real-money gambling (we're casino social only!), share your information for marketing by other companies, track your activity outside our casino platform without consent, or use your data in ways not described in this policy.

PIPEDA Compliance Framework

LuckyLoonie CA fully complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and its 10 Fair Information Principles.

1. Accountability

We have designated a Chief Privacy Officer responsible for PIPEDA compliance and protecting your personal information across all LuckyLoonie CA casino operations.

2. Identifying Purposes

We clearly identify why we collect personal information before or at the time of collection, as outlined in this casino privacy policy.

3. Consent

We obtain meaningful consent for collection, use, and disclosure of personal information, with options to withdraw consent at any time.

4. Limiting Collection

We collect only personal information necessary for our identified casino purposes - no more, no less.

5. Limiting Use, Disclosure

Personal information is used and disclosed only for casino purposes you've consented to, except where required by Canadian law.

6. Accuracy

We maintain accurate, complete, and up-to-date personal information necessary for our identified casino purposes.

7. Safeguards

Personal information is protected by security safeguards appropriate to the sensitivity of the casino information.

8. Openness

Our casino privacy policies and practices are transparent and easily accessible to all Canadian users.

9. Individual Access

You have the right to access your personal information and be informed of how it's being used and disclosed in our casino platform.

10. Challenging Compliance

You can challenge our compliance with PIPEDA principles through our complaint process or the Privacy Commissioner of Canada.

Your Canadian Privacy Rights

As a Canadian user of LuckyLoonie CA, you have comprehensive privacy rights under PIPEDA and provincial privacy legislation. We are committed to helping you exercise these rights easily and effectively.

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Right to Access

Request a copy of all personal information we hold about you, including how it's used and who it's shared with in our casino system.

Request Access
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Right to Correction

Correct any inaccurate or incomplete personal information in your LuckyLoonie CA account or casino profile.

Request Correction
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Right to Deletion

Request deletion of your personal information when it's no longer needed or you withdraw consent for casino services.

Request Deletion
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Right to Withdraw Consent

Withdraw your consent for non-essential casino processing at any time (note: may limit platform features).

Manage Consent
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Right to Portability

Receive your personal casino information in a commonly used, machine-readable format for transfer.

Export Data
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Right to Complain

File complaints with the Privacy Commissioner of Canada or your provincial privacy regulator about casino data handling.

File Complaint

Casino Response Timeline

LuckyLoonie CA commits to responding to your privacy requests within: Simple requests (access, correction): 30 days maximum, Complex requests (deletion, portability): 60 days maximum, Emergency requests: 72 hours maximum, Complaint acknowledgment: 48 hours maximum. All communications will be in your preferred language (English or French).

Contact Our Canadian Casino Privacy Team

Our dedicated casino privacy professionals are here to help with any questions, concerns, or requests regarding your personal information.

Chief Privacy Officer

privacy@luckyloonie-ca.com 1-800-LOONIE-CA ext. 2

For all casino privacy-related matters and PIPEDA compliance questions

Casino Privacy Support

privacy-support@luckyloonie-ca.com

Quick casino privacy questions and account privacy settings assistance

Mailing Address

LuckyLoonie CA Privacy Office
789 Lucky Avenue
Toronto, ON M5V 2B9
Canada

Emergency Casino Privacy

1-866-PRIVACY-911

24/7 line for urgent casino privacy concerns or suspected data breaches

External Privacy Resources

Privacy Commissioner of Canada Information & Privacy Commissioner Ontario BC Privacy Commissioner Alberta Privacy Commissioner

Casino Data Retention

LuckyLoonie CA retains personal information only as long as necessary to fulfill identified casino purposes or as required by Canadian law.

Casino Retention Periods

Account Information: Retained while account is active plus 7 years for legal compliance
Casino Gaming Data: 3 years for platform improvement and responsible gaming monitoring
Communication Records: 2 years for customer service quality assurance
Security Logs: 1 year for cybersecurity and fraud prevention

Cookies & Tracking

For detailed information about how LuckyLoonie CA uses cookies and tracking technologies, please see our comprehensive Casino Cookie Policy.

Quick Casino Cookie Summary

We use essential cookies for casino platform functionality, performance cookies to optimize for Canadian users, and optional marketing cookies for personalized Canadian casino promotions (with your consent).

Children's Privacy

18+ Only Casino Platform

LuckyLoonie CA is strictly for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we discover that a user under 18 has provided personal information, we will immediately delete their casino account and all associated data.